Cancellation & Refund Policy

Effective Date: 07 Aug 2025

Jurisdiction: India (with International Compliance)

At SafeMarg, we aim to provide flexible and transparent booking services to our customers. This Cancellation & Refund Policy explains how cancellations and refunds are handled for flight tickets, hotel reservations, and cab bookings made through our platform www.safemarg.com.

1. General Guidelines

• All bookings made through SafeMarg are subject to the cancellation and refund policies of the respective airlines, hotels, and cab providers.
• SafeMarg acts as an intermediary between you and the service providers and has no control over their policies.
• Any applicable refunds will be processed only after receiving confirmation from the service provider.

2. Flight Ticket Cancellation & Refunds

• Refundable tickets: You may cancel these as per the airline’s policy. Airline cancellation fees will apply.
• Non-refundable tickets: No refund will be provided unless explicitly stated by the airline.
• Partial cancellations (in multi-city or round trips) may result in partial refunds, depending on fare rules.
• No-show bookings are generally non-refundable.

🕐 Cancellation Window: Most airlines allow cancellations up to 2–24 hours before departure.

✈️ Zero Cancellation Fee (where applicable): Only valid for tickets with such offers, subject to terms.

3. Hotel Booking Cancellation & Refunds

• Free Cancellation Hotels: Eligible for a full refund if cancelled within the provider’s specified time (e.g., 24–48 hours before check-in).
• Partially Refundable or Non-Refundable Hotels: Refunds are processed according to hotel policy.
• No-show or early check-out: No refund is applicable unless stated by the hotel.

🛏️ Hotel cancellation terms are shown at the time of booking.

4. Cab Booking Cancellation & Refunds

• Free cancellation is allowed up to 2 hours before the scheduled pickup time.
• Last-minute cancellations (less than 2 hours) or no-shows may incur a 100% cancellation fee.
• Refunds for prepaid cab bookings will be processed after verifying with the cab operator.

5. Refund Process

• Refunds will be processed within 7 to 15 working days once approved by the airline, hotel, or cab operator.
• Refunds will be issued to the original mode of payment.
• A confirmation email will be sent once the refund is processed.

6. Service Fees & Deductions

SafeMarg may charge a service fee or processing fee on cancellations, separate from charges imposed by service providers. This will be transparently communicated at the time of booking or cancellation.

7. How to Cancel a Booking

• Visit www.safemarg.com and log into your account
• Or contact us
• Provide your Booking ID, contact number, and email ID for quick processing.

8. Special Circumstances (Force Majeure)

No refund will be provided for cancellations due to events beyond our control, such as:

• Natural disasters
• Acts of war or terrorism
• Government travel restrictions
• Epidemics or pandemics

However, we will make every effort to coordinate with partners for waiver requests or credit notes wherever possible.

9. Dispute Resolution

If you are not satisfied with the outcome of a refund or cancellation request, you may:

• Write to our support team at support@safemarg.com
• Lodge a complaint under the Consumer Protection (E-Commerce) Rules, 2020 or with your local consumer forum

We are committed to resolving all disputes fairly and efficiently.

10. Policy Updates

SafeMarg reserves the right to revise this Cancellation & Refund Policy at any time without prior notice. Please check this page periodically for the latest updates.

Need Help?

For any questions or refund queries, reach out to our support team at support@safemarg.com.