At SafeMarg, we aim to provide flexible and transparent booking services. This policy explains handled for flight tickets, hotel reservations, and cab bookings made through www.safemarg.com.
1. General Guidelines
- All bookings are subject to the specific cancellation/refund policies of the airlines, hotels, or cab providers.
- SafeMarg acts as an intermediary and does not control third-party service provider policies.
- Refunds are processed only after receiving confirmation/approval from the service provider.
2. Flight Ticket Cancellation & Refunds
Refundable Tickets
Cancellations allowed as per airline policy. Standard cancellation fees apply.
Non-Refundable Tickets
Generally no refund provided unless explicitly stated by the airline for specific cases.
🕐 Cancellation Window: Most airlines allow cancellations up to 2–24 hours before departure. No-shows are typically non-refundable.
3. Hotel Booking Cancellation & Refunds
- Free Cancellation: Full refund if within the provider's specified window.
- Partially/Non-refundable: Processed strictly per specific hotel policy.
- No-show/Early Check-out: No refund is applicable unless stated by the hotel.
5. Refund Process
7 to 15 Working Days
Average processing time once approved by the provider.
6. Service Fees & Deductions
SafeMarg may charge a separate service or processing fee on cancellations. This is independent of charges from providers and will be transparently communicated.
7. How to Cancel a Booking
Online Portal
Log in at www.safemarg.com and visit your dashboard.
Customer Support
Contact us with your Booking ID, Email, and Phone for quick action.
Still have questions?
Our legal team is here to help you understand our policies.