Terms & Conditions

Effective Date: 07 Aug 2025

Jurisdiction: India (Compliant with International Consumer Standards)

Welcome to SafeMarg, an IATA-accredited online travel agency offering flight, hotel, and cab booking services. By accessing our website (www.safemarg.com) or using our services, you agree to these Terms & Conditions, which are legally binding under Indian and international law.

1. Legal Entity

SafeMarg is a registered entity in India, complying with the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020.

2. Scope of Services

We provide online booking and customer support for:

• Domestic & International Flight Tickets
• Hotel Reservations across global destinations
• Cab and Airport Transfer Services

SafeMarg acts as a facilitator between customers and third-party service providers (airlines, hotels, transportation services).

3. Eligibility

• You are at least 18 years of age.
• You are legally competent to enter into a binding contract under the Indian Contract Act, 1872.
• You agree to provide accurate, complete, and updated information.

4. Booking & Payments

• Bookings are confirmed only after full or partial payment, depending on the service.
• We use secure, PCI-DSS compliant payment gateways.
• Booking confirmation is subject to availability and approval from the service provider.
• Any false, incomplete, or suspicious bookings may be cancelled without notice.

5. Pricing, Taxes & Currency

• All prices are displayed in Indian Rupees (INR) or may include other currencies as applicable.
• Prices include applicable taxes, fees, and convenience charges unless otherwise mentioned.
• Final pricing may vary due to currency fluctuations or dynamic pricing models used by airlines and hotels.

6. Cancellations, Modifications & Refunds

• Airline, hotel, and cab cancellations are governed by the respective provider’s policies.
• Refund will be processed within 7-15 days to the original source of payment method.
• Refunds are subject to approval from airlines, hotels, or partners.

📄 Read our full Booking & Refund Policy.

7. Data Protection & Privacy

• We comply with India’s IT (Reasonable Security Practices) Rules, 2011.
• We comply with GDPR for international users.
• Your data is collected only for booking, communication, and support purposes.

For full details, see our Privacy Policy.

8. Travel Documents & User Responsibility

• You are responsible for obtaining valid passports, visas, travel insurance, and meeting entry/exit requirements of destination countries.
• We are not responsible for travel disruptions due to documentation errors or non-compliance with immigration laws.

9. User Conduct

• You agree not to use our site for fraudulent purposes or illegal activity.
• You agree not to violate the rights of others, including intellectual property or privacy rights.
• You agree not to upload malicious software or attempt to hack or overload the system.

10. Third-Party Relationships

• SafeMarg is not liable for delays, errors, overbooking, or cancellations caused by third-party service providers.
• Changes in service terms or pricing from airlines, hotels, or cab operators are outside our control.

Use of third-party services is governed by their own Terms & Conditions.

11. Limitation of Liability

• SafeMarg shall not be liable for indirect, incidental, or consequential damages.
• Our liability in any case shall be limited to the amount paid for the specific service in question.

12. Intellectual Property

All website content — logos, text, images, and design — is the property of SafeMarg or licensed partners. Unauthorized use, reproduction, or distribution is prohibited.

13. Force Majeure

• Natural disasters
• Government actions
• Strikes
• Travel bans or epidemics

14. Dispute Resolution & Jurisdiction

• These Terms shall be governed by the laws of India.
• Any disputes will be subject to the exclusive jurisdiction of courts in India.
• For international users, we strive to comply with applicable consumer protection laws and offer cross-border dispute resolutions wherever possible.

15. Changes to Terms

SafeMarg reserves the right to update these Terms & Conditions without prior notice. Continued use of our platform indicates your acceptance of any revised terms.

16. Contact Information

• Email: support@safemarg.com
• Phone: +91 96500 70205