Welcome to SafeMarg, an IATA-accredited online travel agency. By accessing our website (www.safemarg.com) or using our services, you agree to these Terms & Conditions, which are legally binding under Indian and international law.
1. Legal Entity
SafeMarg is a registered entity in India, complying with the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020.
2. Scope of Services
We provide online booking and customer support for:
SafeMarg acts as a facilitator between customers and third-party service providers (airlines, hotels, transportation services).
3. Eligibility
- You are at least 18 years of age.
- You are legally competent to enter into a binding contract under the Indian Contract Act, 1872.
- You agree to provide accurate, complete, and updated information.
4. Booking & Payments
Bookings confirmed ONLY after full or partial payment.
Usage of secure, PCI-DSS compliant payment gateways.
Confirmation subject to vendor availability and approval.
Suspicious bookings may be cancelled without notice.
5. Pricing, Taxes & Currency
All prices are typically displayed in Indian Rupees (INR). Prices include applicable taxes and convenience charges. Final pricing may vary due to currency fluctuations or dynamic airline/hotel models.
6. Cancellations, Modifications & Refunds
Cancellations are governed by the respective provider’s policies. Refunds are processed within 7-15 days to the original payment method, subject to provider approval.
Read Full Booking & Refund Policy →7. Data Protection & Privacy
We comply with India’s IT Rules, 2011 and GDPR for international users. Your data is strictly for booking and support.
See Privacy Policy8. Travel Documents & User Responsibility
Important Notice:
You are solely responsible for valid passports, visas, insurance, and exit/entry requirements. SafeMarg is NOT responsible for disruptions due to documentation errors.
9. User Conduct
By using our site, you agree NOT to:
- × Use the site for fraudulent activity
- × Violate any intellectual property rights
- × Upload malware or malicious software
- × Attempt to hack or overload our systems
10. Third-Party Relationships
SafeMarg is not liable for delays, errors, or cancellations caused by third-party providers. Vendor terms & conditions apply independently.
11. Limitation of Liability
SafeMarg is not liable for incidental damages. Our liability is limited to the amount paid for the specific service in question.
14. Dispute Resolution
Governed by Indian Law. Disputes are subject to exclusive jurisdiction of courts in India.
Still have questions?
Our legal team is here to help you understand our policies.