Privacy Policy

Effective Date: 07 Aug 2025

Jurisdiction: India (Compliant with International Privacy Standards including GDPR)

SafeMarg is committed to protecting the privacy and security of our customers’ personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website www.safemarg.com, mobile services, or contact us for travel-related services.

1. Legal Compliance

• Information Technology Act, 2000 (India) and its amendments
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• General Data Protection Regulation (GDPR) for EU/International users

2. Information We Collect

a) Personal Information

• Full Name
• Phone Number
• Email Address
• Billing Address
• Travel Documents (passport/ID details)
• Payment details (via third-party gateways)

b) Non-Personal Information

• IP address
• Browser type and version
• Device type
• Location data
• Cookies and tracking pixels

3. Purpose of Collection

• To process flight, hotel, and cab bookings
• To verify identity and prevent fraud
• To send booking confirmations, updates, and service notifications
• To provide customer support and resolve queries
• To improve our website, services, and user experience
• To send marketing and promotional emails (with your consent)

4. Lawful Basis for Processing (for GDPR Compliance)

• You have given explicit consent
• It is necessary for the performance of a contract
• To comply with legal obligations
• To serve our legitimate interests (such as fraud prevention, improving services)

5. Sharing of Personal Data

We do not sell or rent your personal data. We may share it with:

• Airlines, hotels, and cab service providers (to fulfill bookings)
• Payment processors (PCI-DSS compliant)
• Customer support tools and cloud service providers
• Government or regulatory authorities (if legally required)

All third-party partners are contractually obligated to keep your data secure and confidential.

6. Data Retention

• As long as necessary to fulfill the purpose it was collected for
• As required by law (e.g., tax or accounting regulations)
• Typically, no longer than 7 years, unless a longer period is legally required

7. Your Rights

• Right to Access – View the data we hold about you
• Right to Rectification – Correct inaccurate or incomplete data
• Right to Erasure – Request deletion of your data (unless retention is legally necessary)
• Right to Withdraw Consent – Opt out of marketing or revoke previously given permissions
• Right to Data Portability – Request your data in a portable format
• Right to Lodge a Complaint – With relevant data protection authority

To exercise your rights, contact us at support@safemarg.com.

8. Cookies & Tracking

• Track website usage and improve performance
• Personalize your experience
• Analyze traffic via tools like Google Analytics

You can disable cookies in your browser settings, but some features may not function correctly.

9. Data Security

• SSL encryption
• Firewalls and secure servers
• Restricted access and regular audits

Payment information is handled exclusively by PCI-DSS compliant third-party payment gateways. We do not store sensitive card data.

10. International Data Transfers

For users outside India, your data may be processed in India or other countries where our service providers are located. By using our platform, you consent to such transfers, provided they meet equivalent data protection standards (as per GDPR Art. 45–47).

11. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal data from children. If we discover such collection, we will delete the data immediately.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the revised effective date. Please review it periodically to stay informed.

13. Contact Us

If you have any questions about this Privacy Policy, or wish to exercise your rights, please contact us at support@safemarg.com.

14. Shipping Policy

SafeMarg does not ship or deliver any physical products. Our services are strictly limited to flight ticket bookings. Any personal or billing information collected is solely for processing these bookings. Users should not expect the delivery of any tangible goods through our platform.

15. Shopping Policy

SafeMarg is not an e-commerce platform and does not sell any products. All transactions on our platform are service-based, digital, and related exclusively to flight tickets. We do not handle retail sales, merchandise, or any other shopping-related activities. Your information will never be used for fulfilling purchases of physical goods.