SafeMarg is committed to protecting the privacy and security of our customers’ personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website www.safemarg.com, mobile services, or contact us for travel-related services.
1. Legal Compliance
- Information Technology Act, 2000 (India) and its amendments
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- General Data Protection Regulation (GDPR) for EU/International users
2. Information We Collect
a) Personal Information
- Full Name
- Phone Number
- Email Address
- Billing Address
- Travel Documents (Passport/ID Details)
- Payment Details (via SSL encrypted gateways)
b) Non-Personal Information
- IP Address
- Browser Type & Version
- Device Type
- Location Data
- Cookies & Tracking Pixels
3. Purpose of Collection
We use the collected information for specific, lawful purposes:
Process flight, hotel, and cab bookings
Verify identity and prevent fraud
Send booking confirmations and service updates
Provide world-class customer support
Optimize website performance and UX
Marketing communications (only with your consent)
4. Lawful Basis for Processing
Under GDPR, we process data based on several legal pillars:
6. Data Retention
Personal data is retained only as long as necessary to fulfill collection purposes or as mandates by law (e.g., tax/accounting). Typically, data is retained for 7 years unless a longer period is legally required.
7. Your Rights
Users have comprehensive rights regarding their personal data, which we respect fully:
Right to Access
View the data we hold about you anytime.
Right to Rectification
Correct inaccurate or incomplete data.
Right to Erasure
Request deletion if legally permissible.
Withdraw Consent
Opt-out from marketing communications.
Data Portability
Request your data in a portable format.
Lodge Complaint
With relevant data protection authorities.
9. Data Security
Your security is our top priority. We employ enterprise-grade protections including SSL encryption, advanced firewalls, and restricted server access.
10. International Transfers
For users outside India, your data may be processed in India or countries where our service providers reside. By using our platform, you consent to such transfers, ensuring they meet equivalent data protection standards (per GDPR Art. 45–47).
11. Children’s Privacy
12. Changes to Policy
We reserve the right to update this policy anytime. Changes will be posted here with the revised effective date.
14. Shipping Policy
SafeMarg does not ship or deliver physical products. Our services are strictly digital booking solutions. tangibility goods should not be expected.
15. Shopping Policy
SafeMarg is not an e-commerce platform. All transactions are service-based and digital. Information will never be used for fulfilling physical retail purchases.
Still have questions?
Our legal team is here to help you understand our policies.